Order Processing & Production Time

All orders are processed within 1–3 business days after artwork approval and payment confirmation. Production time for custom hats typically ranges from 7–20 business days, depending on order size and customization complexity.

Shipping Origin & Delivery Time

Orders are shipped from our manufacturing facilities in China.
Delivery times vary by destination:

• United States & International destinations: approximately 7–20 business days after production

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other factors beyond our control.

Shipping Costs

We offer free international shipping on all orders.
Please note that free shipping does not include customs duties, import taxes, or other fees imposed by local authorities.

Tracking & Notifications

Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking information may take 1–3 business days to become active.

Customs & Duties (International Orders)

Buyers are responsible for any customs fees, import taxes, or duties that may apply in their country. ohmyhats.com is not responsible for delays caused by customs clearance.

Incorrect Address & Delivery Issues

Please ensure your shipping address is accurate and complete at checkout. OhMyHats is not responsible for delays or delivery failures caused by incorrect or incomplete address information.

Delays & Force Majeure

Delivery times may be affected by events beyond our control, including customs inspections, transportation disruptions, or other force majeure events.